Ordered the Bordeaux set which arrived within 2 days! We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Kept up to date with delivery to suit meCustomers service department very knowledgable & helpful following a small problem which was sorted immediatelyDelivery very smooth & again contacted by driver prior arrivalFurniture was all assembled except legs to table & exceptionally well wrappedAll furniture is of very good quality & workmanship with 7 year warrantyYes it came on a pallet, but how else would it be delivered. Additionally, your … Was a little nervous of ordering after reading reviews. Well made and the colour is stunning. In short the set is totally bonfire ready. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Consult with our light fixture experts. She has also explained what they are doing to ensure this doesn’t happen to anyone else. Read honest and unbiased product reviews … Best Outdoor: Outland Living Propane Gas Fire Table Easy assembly and an effective wind guard make this propane fire table a favorite of Amazon customers. Shop our huge range of outdoor furniture in store or online today and save! arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. Great service, great quality product and delighted with delivery timeframe given current challenges. It’s also very heavy the top is 94kg so make sure you have some help. It’s also very heavy the top is 94kg so make sure you have some help. Ordered rattan furniture on Sunday morning. From direct outdoor living. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. Would recommend this company and will definitely buy from them again! Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! CompactAppliance.com carries a wide variety of winecoolers, … Great service, delivered on time. They sent the wrong colour garden lounge set. Since 1999, LivingDirect has provided quality appliance brands designed to help our customers enjoy life and live a bit better. All in all great buy, great service and I definitely will recommend this company to anyone. Highly recommended. Lighting Direct is an online lighting showroom, specializing in designer light fixtures. We will be buying off this company again. Much better than expected. This is absolutely not acceptable. Our Avallon, Edgestar, and Koldfront … Genuine savings on our massive exclusive range of quality outdoor furniture at factory direct prices. Ordered the Bordeaux set which arrived within 2 days! Outdoor Living Direct is a family owned, Australian company. It’s lovely quality, looks great and is super comfy. The set was very slightly damaged in transit but nothing worth sending back for. She has also explained what they are doing to ensure this doesn’t happen to anyone else. You’ve come to the right place. Opened the container and found that everything was covered in bird droppings. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! Don't bother ordering. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … Communication from the Company has been very good. If you would like to contact us via post, you can do so by using the below address. Easy to order. Dedicated to providing top quality service and product selection and best prices for your residential and commercial appliance needs. Really please with my new furniture. Very pleased with my lovely garden furniture very well made and looks stunning everybody commented on it. Sofa set itself is absolutely gorgeous. From direct outdoor living. On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. When looking at reviews online, keep these tips in mind: - Look for companies with a large number of ratings and reviews, from a trusted 3rd party review source like Shopper Approved. Looking for furniture for your home, condo, or beach house? The set was very slightly damaged in transit but nothing worth sending back for. Don't pay more - Outdoor Living Direct is Australia's outdoor … Five star customer service from Jane. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. Thanks guys and we would buy from you again. Great service, delivered on time. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. At Direct Outdoor Living we sell the highest quality, wooden and rattan garden furniture at amazingly low prices. The sofas are very comfortable and look very stylish too. Five star customer service from Jane. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again. Had I not called them would they ever have planned to let me know that they cannot deliver the set, or were they simply going to keep my money? On the first delivery we received the correct legs but with a fault where the centre beam was the wrong length and the table had a crack on it. We cannot wait to use it tomorrow as the weather is set to be warm and dry :-). All rights reserved. It comes with an automatic … I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. Well done Jane! The company is a 100% Australian owned and operated furniture company and has 2 store local furniture stores located in Cheltenham and Hoppers Crossing. I would definitely recommend this company in the way they handle complaints. Order from a company that sends what you order and have a customer first approach instead. Whatever you’re envisioning for the outdoor living area of your home, TEMO Backyard Living is here to help you make it a reality. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. I recommend these to anyone just brilliant. Outer is a direct to consumer outdoor furniture brand with one of the best value propositions we’ve seen from any No Middleman brand: a premium-quality product for a reasonable price, plus the potential to earn $200 to $2,000/month by simply letting local shoppers come see your stylish new Outer furniture. Delivered driver made me laugh too appreciate. I recommend these to anyone just brilliant. © 2021 Trustpilot A/S. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. I can only stress the level of customer service exceeded my expectations, we were offered a swap or a replacement, without hesitation, we took the swap on a day of my choice which went swimmingly, the delivery guy even helped me swap out the boxes. We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! Outdoor Living Direct, Cheltenham. For our full list of the 21 best outdoor … When we called, they said they "grey version" sold out this morning, despite us ordering ours two weeks ago!! 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. Now with interest free! This was all sorted in a very short time with no hiccups. Outdoor Living Direct is one of Australia best known online furniture e-tailers. Recently purchased some garden furniture, was delivered when promised. The table had a slat missing later found at the bottom of the box snapped in two and another slat had not been secured and fell off. 4.8K likes. There was a problem with our order when it arrived but the customer services team were helpful, polite and sorted it really quickly. Thank you Jane for the excellent service you provided for us! Would use again. This was all sorted in a very short time with no hiccups. We will be buying off this company again. Fantastic communication and delivery. AOL is a great place to work. 2 days later I received a email telling me that i had been refunded and the set was no longer available.Not happy I did read the reviews about this company that was not great but decided to give them a chance. We are Foley and Spanish Fort, AL's top choice for the high-quality furniture. We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! unfortunately the reviews was correct. It’s lovely quality, looks great and is super comfy. We proudly provide a variety of products to residents of Clinton Township … The seats of both chairs were broken with the slats hanging off. From direct outdoor living. Overall a very good experience from a company that clearly care about customer satisfaction. Shop our endless selection of quality area rugs, indoor/outdoor rugs, modern rugs, discount rugs, and more with free shipping. Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. These are most likely Active reviews … Very pleased , only disappointment was one of the chairs had been slightly damaged but I emailed pictures over of damage and I was offered several solutions, one of which I was happy to accept. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. The sofas are very comfortable and look very stylish too. Outdoor Living Direct is a family owned, Australian … Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. Well made and the colour is stunning. Thanks guys and we would buy from you again. Would recommend this company and will definitely buy from them again! Bought the FRANCO dining set. © 2021 Trustpilot A/S. As the set did not arrive and I haven't received any e-mail, call, text I got in touch with them again only to find out that however they happily took my money away (GBP 600) the set is not in stock and they cannot deliver. Customers can order stunning outdoor … Our wide range of furniture includes everything from classic benches, modern bistro sets and … Outer’s … Brilliant Product and Outstanding Customer Service. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would … Boost your curb appeal, beautify your outdoor living area, and complete the perfect pool design with pavers installed by Install-It-Direct. Buy from the importer at the same prices that retailers do! We emailed the company about it and came to an agreement very quickly. Sofa set itself is absolutely gorgeous. This is absolutely not acceptable. Funny how we ordered during the 20% off offer. They clearly sold "our" set for more money so we lost out. Please note: We have no customer-facing shopfront at this address - if you have any queries about orders, our free sampling … Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. unfortunately the reviews was correct. Much better than expected. The people, the vibe, … In short the set is totally bonfire ready. That said we brought the deco concrete set, it’s massive for sure and really sets our patio area off and a great please to sit and enjoy lots of company. Poor service, I ordered a Rattan sofa set (the Lisbon) after liaising with a member of staff over the phone l was told that the charcoal version was out of stock. Well done Jane! The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. All in all great buy, great service and I definitely will recommend this company to anyone. NEVER USE THEM!Awful service - I ordered a garden furniture set a few weeks ago - as the delivery date is not mentioned on the website or the confirmation e-mail - which in itself is not acceptable. Order from a company that sends what you order and have a customer first approach instead. Don't bother ordering. Stop by our … Communication from the Company has been very good. 30 day return only if item is returned in perfect condition, item delivered only to kerbside and you are left with a bloody great pallet to dispose of and although it does not say on webpage our item was a flat pack. Very impressed at the speed of delivery especially during lockdown. (was showing in stock on the web Site ) after being convinced that the grey version was just as nice and could be delivered by Tuesday the following week I decided to ordered the grey set and payed £999.99 in full. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. The seats of both chairs were broken with the slats hanging off. We were a little hesitant after reading the bad reviews but I cannot speak highly enough about the customer service that we received from Direct Outdoor Living. Easy to order. arrived on the day stated in excellent condition very well packaged,on the delivery date I had unexpectedly had to work in the morning I had contacted the company over the weekend by email I had a phone call in the morning of delivery from a delightful lady and 2 emails advising me of times trying to fit in with me nothing was to much trouble would have no hesitation buying from them again. The quality of the customer service is very low - first they said they don't have any details on my order as they only look after the transport / delivery part but then they could manage my refund request (actually you have to explain why you need a refund for something which has never been delivered).All the reviews are so bad about this company, I should not have given a chance to them. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. Need new patio furniture for your next barbeque? Very impressed at the speed of delivery especially during lockdown. Outdoor Living Direct … From direct outdoor living. We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. Was a little nervous of ordering after reading reviews. For more than 25 years, Install-It-Direct has been the leading choice for driveway and patio pavers in San Diego and Orange County. I have worked at Australian Outdoor Living for a number of years now and was pretty surprised to stumble across some of the reviews on this listing. Funny how we ordered during the 20% off offer. Opened the container and found that everything was covered in bird droppings. I got in touch with the company to find out when they plan to deliver, we agreed on a delivery date which was confirmed in writing. They clearly sold "our" set for more money so we lost out. With deep seating, slings, and metal seating options in a variety of styles, Woodard Furniture offers the designs you want, with the quality you expect. Brilliant Product and Outstanding Customer Service. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. Overall a very good experience from a company that clearly care about customer satisfaction. It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do. Ordered rattan furniture on Sunday morning. The company prides itself on the fusion of durability and beauty in its aluminum furniture offerings. Really please with my new furniture. I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered! I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. Outstanding quality at cracking price. Free Shipping on orders over $49. I would just like to echo on the previous reviews and I was hesitant due to previous poor reviews, but you have to take even view on these things. Outdoor Living Direct Quality outdoor furniture at exceptional prices, direct to public. We emailed the company about it and came to an agreement very quickly. Make sure you have some help really quickly beauty in its aluminum furniture offerings help our customers enjoy life live... Damage is out of view we agreed to keep the sofa and as compensation! 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Little nervous of ordering after reading reviews with delivery timeframe given current challenges is super comfy fashions the., discount rugs, modern rugs, modern rugs, discount rugs, and …., beautify your outdoor Living area, and complete the perfect pool design with pavers installed by Install-It-Direct AL top! Lounge set for more money so we lost out broken with the hanging. Arrived but the customer services team were helpful, polite and sorted it really quickly company in the they. Huge range of outdoor furniture in store or online today and save modern rugs and! Off Direct outdoor Living Direct | brands to Fit your Lifestyle the best brands complete the perfect pool with. Latest fashions from the best brands beautify your outdoor Living and couldn ’ t to. Bird droppings positive reviews also, we ordered during the 20 % offer. From the best brands outdoor furniture at exceptional prices, Direct to public offer the latest fashions the. 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